People all around the world use Facebook to connect with friends and family and openly discuss different ideas. But they will only share when they are safe. That’s why we have clear rules about what’s acceptable on Facebook and established processes for applying them. We are working hard on both, but we don’t always get it right.

This week a TV report on Channel 4 in the UK has raised important questions about those policies and processes, including guidance given during training sessions in Dublin. It’s clear that some of what is in the program does not reflect Facebook’s policies or values and falls short of the high standards we expect.

We take these mistakes incredibly seriously and are grateful to the journalists who brought them to our attention. We have been investigating exactly what happened so we can prevent these issues from happening again. For example, we immediately required all trainers in Dublin to do a re-training session — and are preparing to do the same globally. We also reviewed the policy questions and enforcement actions that the reporter raised and fixed the mistakes we found.

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